Are you selling “extended warranties”?
No. We are selling vehicle service contracts. Many people improperly refer to these as “extended warranties” because they pay for automobile repairs similar to a manufactures warranty. Vehicle service contracts are not connected to the manufacturer or dealer in any way. Once the manufacturer’s warranty expires, you will have to pay for all your repairs, unless you have protection with a vehicle service contract. These are not an extension of your manufacturer’s warranty; it is a separate and distinct contract.
Why would I need a vehicle service contract, when I’m pretty handy with engines and cars?
The technology used in vehicles is getting increasingly complicated. Often, computerized diagnostics are required to determine the right corrective action needed for a seemingly simple repair. Repair facilities have sophisticated equipment and technicians that go through comprehensive training to learn how to work on the vehicles on the road today. Why take chances on the integrity of your vehicle potentially causing more complications?
I already have auto insurance. Why do I need a vehicle service contract?
In general auto insurance covers accidental damages resulting from a collision or from damages resulting from hazards such as fire, hail, or vandalism. The components covered in a vehicle service contract are more closely related to the mechanical components of your vehicle. Unless the mechanical components of your vehicle are damaged in an accident, your insurance will most likely not cover the repairs. That is where vehicle service contracts come in.
My dealer sold me a vehicle service contract with my car. Why do I need a new one?
All new car warranties sold by the manufacturers or dealers cover repairs on your vehicle up to a certain point. The mileage or age criteria associated with those manufacturer or dealer warranties are usually calculated based on the vehicle’s repair record to minimize the risk to the manufacturer or dealer for repairs. Vehicle service contracts sold by USfidelis are designed to pick up where your existing warranty stops or to fill a potential lapse of protection. This helps ensure your car has the right continuous protection to fit your budget and avoid unexpected costly repairs. Our protection plans also allow for more flexibility regarding where you have your vehicle repaired and give you the luxury to continue using your local dealership or any ASE certified garage.
Are you affiliated with, or are you selling manufacturers or dealer vehicle service contracts?
We are not. Instead, we offer vehicle service contracts through well established contract providers. The vehicle service contracts we sell are backed by third party administrators and insurance companies not affiliated with the auto manufacturers in any way. These policies are available for most makes and models of vehicles on the roads today. Our protection plans still allow you to use your local dealership or ASE certified garage for your repair work. This provides you with even more flexibility in getting your vehicle repaired.
Aren't all vehicle service contracts the same? Why shouldn’t I just buy the least expensive coverage?
All vehicle service contracts are not the same. There are different plans that have varying levels of coverage to fit a variety of budgets. The least expensive plan will generally provide only basic coverage, leaving you to pay for repairs on many other components of the vehicle. When evaluating the best plan for your situation, you should consider factors such as the option to cancel your contract, monthly payment plans, towing service, rental cars, or interrupted trip benefits. Other factors that will affect the price and value of your plan can include the deductible amount and method of payment. We stand behind our protection plans with a FULL, no risk, 30 Day money back guarantee if you are not completely satisfied. Please ask our representatives about our guarantee and the benefits of vehicle service contracts. You should ask any other marketer whether they will make the same commitment to your satisfaction.
Is my vehicle service contract transferrable?
Most of the vehicle service contracts we sell are transferrable when you sell the vehicle to someone else. This is an important feature that can extend your peace of mind to the next owner of the vehicle.
I own more than one vehicle. Can I put them on the same vehicle service contract?
Vehicle service contracts are vehicle-specific. Each vehicle is different in terms of condition, repair history, and repair costs. In order to provide the right protection for each of your vehicles, they must be covered by separate vehicle service contracts.
What is the USfidelis claims process?
The vehicle service contract administrators (these companies are separate from USfidelis) actually adjudicate all claims and have developed a fast and effortless claims process. You simply have the dealership or ASE service repair facility of your choice contact the claims center to report the claim prior to repairs. The claims representative will walk the service center through the steps to expedite direct payment.
How much did vehicle service contracts sold through USfidelis pay out in service claims in 2008?
In 2008 the companies we represent paid out more than $20 million in vehicle service claims.
What do you expect from your vendors and the companies you represent? What do you do if they don’t comply with your expectations?
USfidelis claims the most robust customer service in the industry and we hold ourselves to the highest standards to treat our customers fairly and with complete honesty. We expect everyone involved in our business to do the same. If we have information that our vendors have not lived up to what is expected we take appropriate action and seek to resolve all concerns and complaints immediately.
What does USfidelis do for customers?
With hundreds of employees, USfidelis is uniquely positioned to connect our customers with the best vehicle service contracts for them, while delivering outstanding customer service. We have developed a proprietary software system that allows us to most effectively identify the plan that best meets customers’ driving needs. Last year alone, the companies we represent paid out over $20 million in vehicle service claims – helping our customers keep their cars safely on the road longer. We are an industry leader, with more than 300,000 current customers. We have built those long term relationships because of our commitment to treating our customers fairly and honestly. USfidelis claims the greatest number of satisfied customers in the vehicle service contract industry.
Why are you asking for my contact information when I request a quote online?
Each customer has a unique set of circumstances that factor into the best available protection for them and rules vary from state to state. We are committed to creating the best plan for the money for each individual customer.
How can I find out more about USfidelis?
If you visit our company site at www.USfideliscompany.com you will find out more about us and our business practices.
I couldn't find my question?
Please call one of our representatives at 1-800-724-8513 for answers to questions not listed here.