USfidelis works hard to provide high-quality, valuable service to customers and treat each and every one with honesty and fairness. With each extended service contract comes these customer rights:
Fair and Honest Interactions with USfidelis Employees
All employees are required to undergo comprehensive training to ensure honest and fair
interactions for customers enquiring about an extended service contract. All phone calls
are recorded for quality assurance. Customers are encouraged to report employee interactions
that do not follow procedures. All such concerns are addressed and resolved.
Do Not Call Registry
USfidelis does not make any unsolicited outgoing calls. However, other companies offering an
extended service contract do. Consumers have the right to stop unethical or deceptive
telemarketing practices by registering on the National Do Not Call Registry. Numbers on
the Do Not Call Registry cannot be dialed by telemarketing companies without prior consumer
approval. Consumers can register a number by following this link to the national registry. For
more information or to file a complaint, visit www.donotcall.gov or call the registry’s
toll-free number at 1-888-382-1222 (TTY: 1-866-290-4236).
Complaints can also be filed with the Federal Trade Commission (FTC). For information, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.