Q: What is the claims process?
A: The vehicle service contract administrators (these companies are completely
separate from USfidelis) actually adjudicate all claims and have developed a fast
and effortless claims process. You simply have the dealership or ASE service repair
facility of your choice contact the claims center to report the claim prior to repairs.
The claims representative will walk the service center through the steps to expedite direct payment.
Q: Why would I keep my vehicle service contract, when I’m pretty handy with engines and cars?
A: The technology used in vehicles is getting increasingly complicated. Often, computerized
diagnostics are required to determine the right corrective action needed for a seemingly
simple repair. Repair facilities have sophisticated equipment and technicians that go
through comprehensive training to learn how to work on the vehicles on the road today.
Why take chances on the integrity of your vehicle potentially causing more complications?
Q: I already have auto insurance. Why do I need a vehicle service contract?
A: In general auto insurance covers accidental damages resulting from a collision or from
damages resulting from hazards such as fire, hail, or vandalism. The components covered in a
vehicle service contract are more closely related to the mechanical components of your vehicle.
Unless the mechanical components of your vehicle are damaged in an accident, your insurance
will most likely not cover the repairs. That is where vehicle service contracts come in.
Q: My dealer sold me a vehicle service contract with my car. Why did I need a new one?
A: All new car warranties sold by the manufacturers or dealers cover repairs on your
vehicle up to a certain point. The mileage or age criteria associated with those
manufacturer or dealer warranties are usually calculated based on the vehicle’s
repair record to minimize the risk to the manufacturer or dealer for repairs. Vehicle
service contracts are designed to pick up where your existing warranty stops or to
fill a potential lapse of protection. This helps ensure your car has the right
continuous protection to fit your budget and avoid unexpected costly repairs.
Protection plans also allow for more flexibility regarding where you have your
vehicle repaired and give you the luxury to continue using your local dealership
or any ASE certified garage.
Q: Were you selling manufacturers or dealer vehicle service contracts?
A:We were not. Instead, we offered vehicle service contracts through well established contract
providers. The vehicle service contracts we sold were backed by third party administrators
and insurance companies not affiliated with the auto manufacturers in any way. Protection
plans still allow you to use your local dealership or ASE certified garage for your repair work.
This provides you with even more flexibility in getting your vehicle repaired.
Q: Is my vehicle service contract transferrable?
Most of the vehicle service contracts are transferrable when you sell the vehicle to
someone else. This is an important feature that can extend your peace of mind to the next owner of the vehicle.
Q: What do you expect from your vendors and the companies you represent? What do you do if they don’t comply with your expectations?
USfidelis claims the most robust customer service in the industry and we hold ourselves to the
highest standards to treat our customers fairly and with complete honesty. We expect everyone
involved in our business to do the same. If we have information that our vendors have not lived
up to what is expected we take appropriate action and seek to resolve all concerns and complaints immediately.
Q: I couldn’t find my question?
Please call one of our representatives at 1-800-649-1856 for answers to questions not listed here.