Our highest priority is the satisfaction of our customers, and we put a lot of work in to giving the best service possible. Thankfully this hard work has paid off, and we hear about it regularly.
The testimonials below are from actual customers who took the time to call, write or email us to share their great experience. Read their testimonials and find out for yourself what others have to say about the service USfidelis provides.
I am so glad that we purchased the coverage because it has paid off. We had to file two claims. Both claims were handled very swiftly and our out of pocket expenses were only a small portion of the repair bill. I wish to thank you for your support and being there when we really needed you. I would recommend your company to my closest friends.
Back to TopI was calling to let Nikki know that I appreciate everything; she has done a very good job. The staff at your company is very polite and has taken very good care of me.
Back to TopHi. I talked to one of your employees tonight, Stephanie, and I just wanted to let you know she is very valuable to you. She made me feel so comfortable and didn’t pressure me. She did a very professional job… I just wanted to let you know how great she is. Thanks!
Back to TopMy AC went out and I took my car to a local shop. They fixed it in two days and it has never worked better. I was very pleased with how easy it was. Without coverage I would have had to charge the repair.
Back to TopI have been working with Amy to rectify a situation that I had. Amy’s customer service was impeccable, as was her attention to detail. She made me feel as if my problem was one of the most important issues that she wanted to solve. Her follow up and follow through – fantastic. She is one of the rare folks who COMPLIMENT life, rather than COMPLICATE it. As such, I will be one of the loudest voices speaking highly of your company and the service you provide. Please accept my thanks and my gratitude for the solution that Amy came up with. You should be proud of her.
Back to TopI would like to thank you for the service your company has given me for the past 3 years.
Back to TopI called and got a hold of Amy. I am telling you she was amazing. She explained everything to me. She was very helpful. A lot of times people are quick to complain but not quick to give credit and I think she deserves all the credit in the world because she did her job and she did it very well. Thank you.
Back to TopI had called to clarify my contract and ended up connected to Debra. I would like to commend her on how she handled my situation, because prior to speaking with her I was very upset. Debra was so calm and nice; she changed my whole attitude and made my day. I would like her supervisors to know how lucky they are to have a person of her quality on staff.
Back to TopI want to leave a comment about one of your employees, Mandy, and let you know how much of a big help she was to me today. Thank you very much and have a great day!
Back to TopHello. I’ve been working with Jenny. I had a really rough time. Jenny went above and beyond what was needed to get everything resolved. Have a great day and Aloha!
Back to TopI just want to leave a message about Scott in account receivables. He did an awesome job today helping me out. Scott was great, you should congratulate yourself because I believe you trained him well and he deserves a raise. Anyways, thank you very much.
Back to TopI have been on the phone with Nathan in customer service. This is to let you know how positively impressed I was with him. I think you have a valuable employee there.
Back to TopI just want to thank Jessica. She has been such a great help to me and it was great customer service.
Back to TopI would like to recognize Patrick for providing the most positive service experience I have encountered in a long time. Your firm is lucky to have an employee who "gets it."
Back to TopI called your company and got a hold of Jennifer. I spoke with her this morning and she handled everything in a very professional and speedy manner. I am quite satisfied with everything she did and I just wanted someone to know that.
Back to TopI talked to Anthony in Customer Service and I just wanted to give him a huge compliment… Anthony was extremely helpful and proficient on what he did and just so friendly I wanted to give him a huge compliment. I just wanted to pass that on to you. Thank you.
Back to TopI am calling about one of your reps, Patrick. I talked to him on the phone, an absolutely fabulous young man. He is an excellent phone person; he took a lot of special time with me. Another lady that took my phone call when I first called is Maria. I would also like to give her a nod. She was very, very helpful, she knew exactly what I needed and got me right to Patrick to help me. They were both very helpful; they handled my business for me very rapidly and got me everything I asked for. They are two very exceptional people. Thank you very much.
Back to TopI spoke with Scott about switching the coverage on my BMW. He was absolutely fantastic, an amazing customer service rep. I appreciate his help in explaining to me in detail exactly what is going to happen with each coverage option, how much and what parts it is going to cover. He is an A+ customer service rep. His assistance in helping me understand exactly what I'm signing up has made my decision extremely easy. Thank you very much.
Back to TopPlease accept letter of our praise and appreciation for Andy whom we commend for his remarkable professionalism, dedication, and level of commitment to providing exceptional and quality customer service. He was extraordinarily helpful in addressing each of our concerns honestly. His genuine concern, incredible patience, pleasant attitude, and exemplarily personalized service made our interaction a memorable experience.
Back to TopI want to thank everybody that I have associated with at your wonderful company, USfidelis. I don’t remember all their names but everyone has been very courteous, especially Ms. Jenny. She has worked with me consistently and is very professional and always willing to do anything that needs to be done to make my day more pleasant.
Back to TopI am writing this testimonial to the customer service I have received from Barbara. I will say you did your company a favor by hiring her. She took the time to answer my questions and was really patient with helping me. I felt as though she were a friend, not a customer service agent. I will forever be grateful for her.
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