BusinessConduct
USfidelis is committed to integrity and excellence and is an industry leader in
customer service. Every customer with a US fidelis contract is treated fairly and with complete honesty.
To ensure that customers with a US fidelis contract get the personal help they need:
- All employees must attend comprehensive training programs to ensure honest and fair customer interactions
- All phone calls are recorded for quality assurance
- All vendors are required to comply with all applicable laws and regulations
- All customer concerns are addressed as promptly as possible